Practice owners tell us they know they can save time and money by improving their practice efficiency. However, they never seem to have enough hours in the day to manage every aspect of running a busy and growing business, let alone find ways to streamline their operation.
So much time is focused on taking care of customers and patients and managing the day-to-day challenges of a busy practice so it is all too easy for important aspects to fall through the cracks.
Many practice owners incorrectly believe that a busy clinic creates a successful business. The reality is that many inefficiencies are hidden from plain sight, including untrained staff, missed charges and inconsistent standards of care. Practice owners may not realise how much they are losing from the bottom line.
The real costs (in both time and dollars) of a unoptimised practice might surprise you…
THE COST OF NOT TRAINING YOUR STAFF.
Companies that invest $1,500 per employee per year in training recoup an average 24 percent more profit than companies that don’t.
Get the most out of your current practice management software.
I’d like to ensure my staff operates at peak efficiency.
THE COST OF MISSED CHARGES AND OPPORTUNITIES.
Inefficient business processes and systems can reduce veterinary standards of care and cut up to 15 percent from average transaction value, 20 percent from net revenue, and 30 percent from average revenue per customer.
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Practices with an inventory investment of $25,000 or more per year should be using a management software program to control costs, shorten order fulfilment times and minimise theft and revenue loss.*
Using minimum and maximum levels as well as supplier integration can drastically save staff time as well as reducing stock wastage.
Additional costs of a non-optimized practice add up.
THE COST OF USING A NON-INTEGRATED CREDIT CARD PROCESSING SYSTEM.
This can add three to five minutes per client at checkout and 25 hours of reconciliation time per 500 swipes.
THE COST OF NOT REPLACING OLD COMPUTER HARDWARE.
In a busy veterinary practice, computers are likely to last only three to five years. Older computers do not support newer operating systems, and crashes and slow performance drastically affect staff productivity. This causes waiting room delays, poor customer experience, and customer attrition.
Improve computer performance and boost staff productivity.
I’d like a free hardware analysis.
Losing just one appointment a day can cost you up to $54,750 in revenue per year.
Automating client communications can free up staff and ensure your communications are never forgotten.