Rapport messaging

  • Client communications

  • Increase appointments

  • Attract new patients

  • Increase practice revenue

  • Successful business

Improve client retention and free up staff with automated messaging.

Appointment no-shows and cancellations can negatively impact your practice revenue and cause inefficiencies in office staffing and overall operational performance. Rapport is designed to free up staff time and increase reminder compliance by automating the reminder and recall process. Consistent messaging has the added bonus of helping to improve practice image and client relationships.

Rapport Messaging allows you to completely automate your reminder and recall processes using the best practice approach of combining post, SMS and email messaging. It allows this by also automating the sending high-quality reminder postcards (personalised postcards are printed and posted offsite with the click of a button or automation trigger). Messages are automatically sent from the program at the preset intervals ensuring reminders and recalls are not forgotten and are sent at the most effective times.


  • Automated email, SMS & postal reminders
  • Automated appointment alerts
  • Message templates & graphics
  • Automated birthday messages
  • Automated welcome emails
  • Campaign tools
  • Reporting tools
  • Includes 500 free SMS a month

How can automated communications help your practice?

Rapport can help reduce fail-to-attends by up to 50% by sending an automated SMS on the day or day before an appointment.

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