Market to new clients with websites and communications
Allow clients to confirm appointments using their choice of device
Send reminders through multiple channels
Send follow-up surveys
Smartphone convenience with mobile app
Market your veterinary practice effectively and build rapport with your clients.
Did you know that 50% of appointments scheduled online are made outside of regular business hours?
One of the most important factors in recall success, with success measured by the number of clients who book appointments, is how your practice allows clients to respond to reminders. Customers increasingly expect to schedule appointments efficiently and conveniently at the time of their choosing, even after hours, or while on the move.
The Rapport suite of client communication tools not only allows customers to do online scheduling, but it also helps you increase staff efficiency, market and grow your practice, and bring more pet owners through your door while developing lasting relationships with them.
Rapport has two-way integration with eVetPractice, AVImark and ImproMed practice management software, so all the tools you need work together to provide your practice with the best results.
“When a brand-new client visits our website, it’s comforting to see a whole set of five-star reviews.”
Mary Weeks, Creekside Pet Care Center, Keller, TX
With Rapport’s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule. Rapport records the appointments in your calendar, notifies you of activity, and automatically sends texts and email confirmations to your clients.
Professional, mobile-friendly websites
Rapport’s website designs are modern, professional, customizable, and responsive, meaning they look great on any device. They also boost compliance and loyalty with an online pet health library, client education articles, and the built-in Pet Health Checker tool to help pet owners understand clinical signs and seek veterinary care.
Online reviews and surveys
While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half will also look at your practice’s online reviews and ratings. Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.
“Our clients can’t wait to get their Pet ID cards so they can show them off to friends and family and have convenient access to their pet’s health records. The cute ID photos are the best part!”
Bethany Pet Hospital, Allen, TX
Rapport is the only client communication solution with two-way integration with your AVImark, eVetPractice, and ImproMed software.
Marlton Animal Hospital case study
Marlton Animal Hospital implemented Rapport’s reminder postcard campaign in 2017 to upgrade its reminder system, reach more clients, and improve compliance.
Rapport options brochure
Discover what client communication options are available with each integrated Rapport solution.
Pet ID brochure
Learn how you can build client loyalty through pet ID cards.
Five ways technology can improve the client experience
Remember those photos you’ve been taking of each patient, storing them in the electronic patient record? Use them to create a personalized Pet ID card for each of your clients.
Pet ID best practices brochure
Pet IDs are a wonderful way to build client loyalty, but they become even more effective when you use certain best practices.
eVetPractice is a cloud-based system that allows you to access your veterinary practice management system whenever and wherever you need it. Enjoy the boundless benefits of the fastest-growing cloud solution in the United States—at a great value.
Over 10,000 customers have chosen AVImark for value and ease of use. With easy-to-use functionality, unlimited seat licenses, advanced features to support paperless environments, and a defined, easy-to-follow path for going paperless, AVImark offers the tools you need to effectively manage and grow your business.
ImproMed & ImproMed Equine
More than 4,000 practices have chosen ImproMed for its enhanced reporting and real-time analytics, mobile applications, inventory optimization, multiple ways to go paperless, and much more, in one configurable system.