Rapport

  • Client Communication

  • Better Compliance

  • Healthier Pets

Market your veterinary practice effectively and build rapport with your clients.

The Rapport suite of client communication tools helps you increase staff efficiency, market and grow your practice, and bring more pet owners through your door while developing lasting relationships with them.

Rapport has two-way integration with AVImark and ImproMed practice management software, so all the tools you need work together to provide your practice with the best results.

“When a brand-new client visits our website, it’s comforting to see a whole set of five-star reviews.”

Mary Weeks, Creekside Pet Care Center, Keller, TX

Multi-media messaging makes client correspondence convenient and effective.

Rapport allows you to set up automated reminders via text, email and phone call, depending on your client’s preferences. Rapport’s automated messaging helps free up staff time, reduce no shows, increase compliance and boost your client relationships. For even better results, combine our text, email, and voice messages with Rapport’s high-quality postcard reminders for an effective multi-media approach. Automated postcards are easy to send through Rapport, yet when combined with automated text and email reminders, can double compliance. And, you are able to measure results with compliance reports and analytics.

Benefits

Online scheduling

With Rapport’s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule. Rapport records the appointments in your calendar, notifies you of activity, and automatically sends texts and email confirmations to your clients.

Professional, mobile-friendly websites

Rapport’s website designs are modern, professional, customizable, and responsive, meaning they look great on any device. They also boost compliance and loyalty with an online pet health library, client education articles, and the built-in Pet Health Checker tool to help pet owners understand clinical signs and seek veterinary care.

Online reviews and surveys

While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half will also look at your practice’s online reviews and ratings.  Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

 

With your busy schedule, wouldn’t it be great to schedule appointments or send messages to clients anytime, from anywhere?

Rapport’s mobile app brings the conveniences of Rapport right to your smartphone. View your appointment calendar, look up client information, schedule appointments, and even send messages to one or all of your clients. Emergency closing? No problem. You can cancel and reschedule a day's worth of appointments all at once.

“Our clients can’t wait to get their Pet ID cards so they can show them off to friends and family and have convenient access to their pet’s health records. The cute ID photos are the best part!”

Bethany Pet Hospital, Allen, TX

Pet ID cards are a constant reminder of your practice.

Pet ID cards provide important pet health information at a glance, such as allergies, micro-chip numbers, and vaccination schedules. They also expedite the check-in process, encourage referrals, and keep your clinic information readily available in case of emergencies. Once set up, they are generated for clients automatically, with no work on your part.

Rapport brochure

Rapport is the only client communication solution with two-way integration with your AVImark, eVetPractice, and ImproMed software.

Download the brochure.

Marlton Animal Hospital case study

Marlton Animal Hospital implemented Rapport’s reminder postcard campaign in 2017 to upgrade its reminder system, reach more clients, and improve compliance.

Read the case study.

Rapport options brochure

Discover what client communication options are available with each integrated Rapport solution.

Download the brochure. 

Pet ID brochure

Learn how you can build client loyalty through pet ID cards.

Download the brochure. 

Five ways technology can improve the client experience

Remember those photos you’ve been taking of each patient, storing them in the electronic patient record? Use them to create a personalized Pet ID card for each of your clients.

Read the blog.

Pet ID best practices brochure

Pet IDs are a wonderful way to build client loyalty, but they become even more effective when you use certain best practices.

Discover best practices.

Talk to an Expert