Support: ImproMed

Contact Support

Live Chat

Have a live online chat with a support team member.

Start a Live Chat session. 

Request Form

Fill out the support request form and receive an answer back asap.

Fill out a support request form. 


Remote Session

Activate a secure remote session with a support specialist.

Download TeamViewer for Remote Support. 

Phone Support

Call us at 1-855-478-7920 for support.

Support Resources

Support Documents

Search for hardware specifications and end-of-year processing information.

View support documents. 

Release Notes

Read about the improved functionality in the latest ImproMed software release.

View release notes.


Learn how to install and use VetWeb.

View VetWeb instructions.

Support Hours

Review our product support hours as well as our holiday support schedule.

Standard Hours

Phone and Request Forms

Monday–Thursday: 7 am–8 pm CST

Friday: 7 am–6 pm CST

Saturday: 8 am–2 pm CST


Monday–Friday: 8 am–5 pm CST

Saturday: 8 am–2 pm CST

Holiday Hours

Memorial Day: May 27: CLOSED

Independence Day: July 4: CLOSED

Labor Day: September 2: CLOSED

Thanksgiving: November 28 & 29: CLOSED

Christmas: December 24: 7 am – 5 pm CST and December 25: CLOSED

New Year: January 1: CLOSED