10 Tips for Creating an Exceptional Customer Experience
Veterinary practices are facing increasing competition, which is coming from every side. Not only do you have to continue to keep a close eye on competitor clinics in the next ...
Human Nature is Impacting Your Practice’s Bottom Line
Human beings are forgetful creatures. According to a national poll reported in Huffington Post, two-fifths — or 39% — of us have forgotten or misplaced at least one everyday item in the past week.
Four Essential Payment Processing Reports
As a practice owner or manager, it’s essential to know your financial position immediately at any point in time. This is why integrated payment processing is so valuable.
Is Your Outdated Computer Costing You Money?
Budgets are always a delicate balancing act between anticipated practice revenue and the expenses you must incur to keep your business running.
Three Common Data Backup Misconceptions
If you’ve been a practice owner or manager for even a short time, you’ll have realized three important things about clinic life: computers crash, people make mistakes, and disasters happen when you least expect them.
How to achieve optimal reminder and recall effectiveness
Today’s veterinary practices face mounting financial pressure as a result of clients either postponing routine appointments or stopping patronage altogether. This white paper explains best practices for returning these clients to your practice on a regular basis.
Making sense of EMV PCI DSS
Over the last couple of years you have probably read copious amounts of legal jargon on EMV and PCI DSS compliance, and the liability shift. No matter how secure your payment systems are, accepting credit card payments always carries some degree of risk.