10 Tips for Creating an Exceptional Customer Experience
Veterinary practices are facing increasing competition, which is coming from every side. How does a busy veterinary practice owner or manager find time to juggle all of their day-to-day tasks, as well as retain clients and increase appointment numbers?
8 Essential Skills of a Great Practice Manager
Being a practice manager isn’t easy. You’re not only responsible for the day-to-day running of a veterinary practice, but you’re also required to be the face of calm and reason in high-stress situations. Which, of course, can arise at any moment.
Five Common Misconceptions about Ongoing Training and Development
Training and continued professional development is crucial for veterinary clinics. It keeps staff up to date and proficient in the latest animal care trends, technology, and best practice. It also makes them feel like valued employees.
Training: Benefits for business & clients
You’ve just implemented a new technology solution in your practice. It promises to improve practice efficiencies, reduce manual input, and save your practice thousands of dollars each year. You’re ready to reap the return on your investment, but you could be missing an important step.
Eight Things You’ll Learn at VetSummit 2019
VetSummit 2019 offers a great combination of business and practice management tracks, software training courses, industry-leading keynotes, peer networking, and an exhibit hall full of partners who want to see you succeed.
Train your staff to use your PIMS better – add thousands to your bottom line
Practice management software is designed to help veterinary clinics run more smoothly and efficiently. However, poor training can result in your staff under-utilizing your solution, which could mean you’re missing out on the maximum return from your investment.
Training reduces staff turnover and falling client retention rates
It’s no secret that the veterinary industry is struggling with client retention. A Covetrus survey revealed that less than 50% of new clients return the following year and that up to 60% of existing clients haven’t visited a clinic in 18 months or more.